How to Top Up Your ZenCreator Balance (Credits)

You can top up your ZenCreator balance in two ways:

• Open the Billing page.

• Or click the Credits button in the top menu

  

You’ll see all available credit packages.

Step 1 — Choose a payment method

At the top of the checkout window, choose how you want to pay. Which payment methods you see depends on your region — choose any method that's available to you.

Pay by card — all methods named after planets are card payments:

• Card Uranus

• Card Earth

• Card Mercury

• Card Jupiter

• Card Venus

• Card Neptune (Indonesia only)

Each of them works through a different payment provider. If your card doesn't go through with one, try another.

Other ways to pay:

• Apple Pay and Apple Pay 2 — both let you pay with Apple Pay; they go through different payment providers.

• Google Pay

• Open Banking — pay directly from your bank account (UK only).

• Revolut — pay with your Revolut account (Europe only).

• Gift card — buy a gift card and redeem its code to top up.

• Card via Crypto — pay by card; the payment is processed through our crypto payment partner.

• Crypto — pay directly with USDT / USDC.

Then select the credit package you want to buy.

Card methods without a separate guide work like a standard card checkout: enter your first and last name and your card details, then confirm the payment. For Apple Pay, Google Pay, Open Banking, and Revolut, just follow the on-screen steps.

Below are step-by-step guides for the methods with extra steps: Card Mercury, Card Venus, Card via Crypto, Gift card, and Crypto.

Option A — Pay by Card Mercury or Card Venus

Card Mercury and Card Venus follow the same steps.

1. Under Payment Method, choose Card Mercury or Card Venus. The payment window opens.

2. A list of payment methods appears: Fast Card (Apple Pay / Google Pay / Visa / Mastercard), Credit or debit card, PayPal, iDEAL, Crypto, Bank payment (SEPA), Revolut, Wise, Alipay, WeChat — availability depends on your country. Choose Credit or debit card (or Fast Card) to pay by card.

   

3. You'll be taken to a secure checkout page confirming your name and email. Click Pay by Card.

4. Enter your Visa or Mastercard details (card number, expiry month/year, CVV), or use Apple Pay / Google Pay if offered.

5. Fill in your billing information: name, email, country, address, city, state, postcode, and phone number.

6. Check the total, then click Pay.

7. A receipt is sent to your account email after a successful payment.

Option B — Pay by Card via Crypto

This option lets you pay with a card while the payment is processed through our crypto payment partner — your card payment is automatically converted, and credits land on your account once it completes.

1. Under Payment Method, choose Card via Crypto.

2. On the checkout page, review your order (price and Order ID).

3. The best provider for you is selected automatically — you don't need to choose one yourself.

4. Under Pay with, choose how you want to pay: Credit Cards, Apple Pay, Google Pay, or Revolut Pay.

5. You may be asked to verify your identity before payment — this usually takes about a minute.

6. Click Pay. Once the payment completes, credits are added to your account automatically.

Option C — Pay with a Gift card

Under Payment Method, choose Gift card.

1) The chat will offer a Gift card checkout for the exact amount owed, with an Open checkout button.

2) On the gift card site, you can complete the purchase using any payment method available there (card, PayPal, Apple Pay, Google Pay, crypto, etc.) — it doesn't have to be a card.

3) After purchase, you'll receive a gift code.

4) Paste the code into the support chat where indicated.

5) Once the code is validated, your credits are added to your account automatically.

Option D — Pay with Crypto directly (USDT/USDC)

After you choose Crypto and click a package, you must select:

• which coin (USDT or USDC)

• which network/blockchain (ERC-20 / TRC-20 / Polygon)

What’s the difference between networks (in plain English)?

A “network” (ERC-20, TRC-20, Polygon) is basically a different rail for sending crypto.

Even if the address looks familiar, sending on the wrong rail can make the payment unreachable for us.

How to send the payment

After you select the network, you’ll see a payment window with:

• QR code

• wallet address

• exact amount to send

• time remaining (timer)

You can pay in two ways:

1. Scan the QR code with your phone wallet — it usually auto-fills the wallet address + network

2. Copy the wallet address and send manually from your wallet/exchange

✅ Send the exact amount shown (not less)

It’s very important to send exactly the amount shown in the payment window (not less).

What will happen next (summary)

• If you sent everything correctly → the payment will be processed automatically

• If you sent on a different network or to a different address → we won’t receive the funds, credits won’t be added, and you won’t be able to get the money back.

• If you sent less → the payment won’t be processed and will be canceled; the amount will be returned to you.

• You can complete the same payment using multiple transfers (for example, if you sent less at first).

⚠️ Common mistake: the wallet address changes every time

Each new crypto payment is created with a new wallet address.

Do not reuse an address from an older payment.

While your payment is confirming

You can keep using ZenCreator while the payment is confirming.

If you click Back in the payment window:

• You’ll still see the payment on the Billing page with time remaining

• Click Complete payment to reopen the same payment window

Receipts, invoices, and taxes

• A receipt is sent to your account email after each purchase.

• Business invoices with VAT/GST are temporarily unavailable while we update our billing systems. Contact support for the latest status.

• We collect VAT/GST where required by law based on your billing country and tax details.

Alternative payment methods (on request)

If card or crypto payment isn't an option, reach out — we can arrange manual payment for larger top-ups:

• Bank / wire transfer (US/EU) — from $1000

• ACH (US)

• Crypto (USDT/USDC/ETH/BTC) for larger amounts than the standard flow above

Tell us your required amount, company details, and preferred method. We'll send instructions and credit your account once funds clear. Contact [email protected] or the chat bubble in the app.

Common payment issues

• Card declined / 3-D Secure failed: try again, use another card, or call your bank to allow the charge.

• Charged but credits missing: it's usually a browser refresh or a delayed processing — contact us and include your payment details (email, time, and method).

• Wrong amount / duplicate payment: message us first; we'll investigate and resolve if applicable.

Refunds & disputes

If something goes wrong, please contact us before filing a chargeback. We can usually resolve billing mistakes quickly and, when appropriate, issue a refund directly, in accordance with our Refund Policy.

Need help?

• In-app chat (fastest)

• Email [email protected]

We're happy to assist with invoices, VAT info, enterprise billing, or enabling an alternative payment route.