Refund Policy

ZenCreator provides digital services — AI generation tools and credit-based access to features. Because of the nature of digital goods, our general rule is that all sales are final. This article explains exactly when refunds may and may not apply.

How credits work

When you purchase a credit package, credits are added to your account and used to run generation tasks. A generation is considered started — and credits are considered spent — the moment processing begins. Started tasks cannot be cancelled, reversed, or undone.

Failed generations

If a generation fails due to an issue on our side, credits spent on that task are automatically returned to your account once the failure is detected. You don't need to contact support for this.

In rare cases where the failure reason is unclear or requires additional review, we may need to verify the issue before applying the appropriate remedy.

When a refund may be considered

We only consider refunds in billing-related situations:

• You were charged twice or charged an incorrect amount

• Your payment went through successfully but credits or features were not delivered to your account, and we are unable to fix it by delivering them

If we can resolve the issue by delivering what you purchased, a monetary refund may not be available.

When refunds are not available

Refunds are not provided for:

• Credits already used (including credits consumed when a generation starts)

• Partially used credit packages

• Completed or delivered generations, regardless of the result

• Dissatisfaction with outputs based on your prompts, settings, or creative preferences

• Issues caused by your device, internet connection, or third-party software

• Purchases made by anyone with access to your account or payment method

Chargebacks

If you open a chargeback or payment dispute before contacting our support team, we may temporarily limit access to your account while the issue is under investigation. Please reach out to us first — we're usually able to resolve billing issues quickly.

How to contact support

If you have a billing issue, contact us at [email protected] and include:

• Your account email

• Payment date and amount

• Transaction or order ID (if available)

• A brief description of the issue

About this policy

This policy may be updated from time to time. The effective date at the top of the original policy page reflects when the latest version went into effect. Continued use of the Service after any update means you accept the revised terms.