How to Use the ZenCreator Feedback Portal
The Feedback Portal is where you can suggest new features, report bugs, and see what's happening with ideas other users have shared — all in one place, separate from regular support chat.
Written By Arina
Last updated About 4 hours ago
Support is for getting help with your account or a problem you're having right now. The Feedback Portal is different: it's where product ideas and bug reports actually get read, tracked, and followed up on, even if they take time to act on. Every post is reviewed and moderated by our team, and statuses are kept up to date regularly — so if you post something, you'll be able to see that it was seen and where it currently stands, instead of wondering if it disappeared into a void.
🔗 Visit the portal: https://feature.zencreator.pro
Why use the portal instead of just messaging support
If you tell support about a bug, they'll help you with your specific case — but that conversation isn't visible to other users, and it's easy for a good idea to get lost in a one-off chat. The portal keeps everything in one visible place: you can see if someone already reported the same bug or requested the same feature, add your voice to it, and follow its progress over time.
It's also genuinely useful to us. We read every post that comes in. Upvotes help us see what's resonating with more people, but they don't automatically set priorities — our product team reviews everything and decides what to build next based on the full picture, not just vote counts.
What you can do on the portal
Submit a new idea or bug report. Click Create A New Post, add a title and description, and choose a category (Feature Request, Bugs, or Tutorials/Education).
Vote on existing posts. If someone already suggested what you're thinking, upvote it instead of creating a duplicate — this helps us see how many people care about the same thing.
Comment and add context. If a similar post exists but your situation is slightly different, leave a comment explaining the difference. Extra context from real use cases helps us a lot when we evaluate a request.
Track the status of an idea. Every post has a status, and we keep these updated regularly so they reflect where things actually stand:
Under Consideration — we've seen it and it's being evaluated
Planned — we've decided to build it
In Progress — we're actively working on it
Completed — it's been shipped
Rejected — we've decided not to move forward (we'll explain why)
Check the Roadmap. This is a condensed view showing what's planned, in progress, and recently completed — useful if you just want the big picture without scrolling through every individual post.
Check the Changelog. This lists everything we've already shipped, in order, so you can catch updates you might have missed.
How to submit feedback
Sign in (or sign up if you don't have an account yet).
Click Create A New Post.
Write a clear title and description. The more specific you are, the easier it is for us to understand and act on it. For bugs, include steps to reproduce the issue, the tool/model you were using, and a Task ID if you have one.
Choose the most relevant category.
Submit your post.
Your post becomes visible to our team immediately, and you'll be able to track it going forward.
A few tips:
Search before posting — if your idea or bug already exists, upvoting and commenting on it is more useful to us than a duplicate post.
Be specific — concrete details about what you want and why help us evaluate the request much faster than a general complaint.
Don't expect instant changes — even popular requests go through review and planning before they're built. The portal is about visibility and being heard, not an instant ticket queue.
For anything account-specific (billing, access issues, technical problems with your account) — use the in-app support chat instead. The portal is for product feedback, not individual support cases.